We always aim for our customers to be 100% satisfied with their purchase. Please contact firstname.lastname@example.org for exchanges or returns within 7 days upon receipt. Kindly note that we will only refund faulty or damaged items.
Regarding exchanges, customers are responsible for the shipment of the returned item and custom duties. You should inform us by email which product you would like to exchange the purchased item with. The cost difference between the product previously bought and the new one chosen will either be refunded (if the new item selected is less expensive) or charged to the customer (if the new item selected is more expensive).
For refunds, please see our “Refund Policy”.